Terms of Service and Privacy Policy

1. General Terms

These terms apply to purchases made in the Jenna Catering (Business ID / Y-tunnus: In process, Address: Helsinki, Finland) online store. The seller reserves the right to unilaterally change the terms and prices. Prices include the applicable Finnish VAT (Food ALV 13.5%, Services and delivery ALV 25.5%).

2. Ordering and Payment

To place an order, the customer must, in addition to contact details, select the delivery method (location, date, and time) and choose a payment method. Payment is required at least 3 days prior to the event via online bank transfer or advance invoice. The order is confirmed once payment has been received in Jenna Catering's bank account (IBAN provided on invoice).

3. Delivery and Refund Policy

As the products are highly perishable goods, the standard 14-day right of withdrawal does not apply. Order cancellation and refunds are only possible by agreement and at least 48 hours before the scheduled delivery time. Late cancellations will not be refunded.

4. Return of Dishes & Lost Equipment

If the order includes delivery (on reusable serving dishes) but no serving staff, Jenna Catering will deliver the food and collect the dishes after the event. It is the customer's strict responsibility to clear the dishes of any leftover food and pack them neatly back into the transport boxes prior to collection. Any missing or damaged inventory (thermal boxes, platters) will be billed to the customer according to the current price list.

5. Liability Regarding Temperature & Exterior Food

Jenna Catering is not responsible for the quality of food brought to the event independently by the customer. When ordering warm dishes via courier, or if the customer arrives to pick up their order later than the agreed time, please note that the food may arrive cooled.

6. Shelf Life & Storage Conditions

The shelf life of food served on a cold buffet is strictly 4 hours. Festive cakes have a shelf life of 72 hours and must be stored at cold temperatures between +2...+6 °C.

7. Allergens

Products may contain allergens (L, G, VEG, M etc.). For more detailed information regarding product composition, please specify your query via email at info@jennacatering.fi.

8. Provider's Right of Cancellation

Order fulfillment begins only after receiving full prepayment. Jenna Catering reserves the right to decline an order if prepayment is not received in due time. If Jenna Catering is unable to fulfill a confirmed order (partially or completely), the seller will contact the buyer to offer a substitute or refund the unfulfilled amount within 7 days.

9. Weight & Quantity Limits

The seller has the right to set minimum and maximum weights or batch quantities for any item the buyer wishes to order.

10. Delivery and Delays

Delivery of goods (by courier or self-pickup) is carried out in the manner, time, and location selected by the customer when placing the order (Helsinki, Espoo, Vantaa, Kauniainen, and greater Uusimaa region). For reasons beyond the courier's control (e.g., traffic or weather conditions), the courier may arrive up to 30 minutes early or 30 minutes late. If the customer does not answer the phone or is unable to receive the order upon arrival, the order will be considered canceled, and no refund will be issued.

11. Order Inspection & Storage Liability

Upon receiving the order, the customer has the right to inspect the presence and condition of the ordered goods. Any visible claims regarding missing items must be made immediately at the time of handover (hidden defects must be reported within 24 hours). After the order has been accepted, the customer assumes full responsibility for the products.

12. Dispute Resolution

Disputes arising between the seller and the customer shall be resolved through negotiations. If an agreement cannot be reached, the customer has the right to contact the Finnish Consumer Disputes Board (kuluttajariita.fi), the Finnish Competition and Consumer Authority (kkv.fi), or the European Union Online Dispute Resolution platform (ec.europa.eu/odr).

13. Privacy Policy

For detailed information on how we process your personal data, please read our dedicated Privacy Policy page.

Jenna Catering

Y-tunnus: Tuloillaan / In process

ALV: 13.5% (Ruoka & Catering) / 25.5% (Palvelut & Kuljetus)

Maksuehto / Maksetähtaeg: viimeistään 3 päivää ennen tilaisuutta

Helsinki, Uusimaa, Suomi

info@jennacatering.fi